Welcome to Marigold Veterinary! This document is designed to provide you with information about our services and allow us to treat your pet. Please read it carefully and let us know if you have any questions.

Dr. Eve Harrison is licensed as a Western/conventional & integrative veterinarian.

• Western Medicine is a system that uses pharmaceuticals and surgery as the primary modes of treatment.
• Integrative Medicine is a system that uses natural treatment such as herbs, vitamins, minerals, enzymes, nutraceuticals, and acupuncture, along with Western medicine.

Because Dr. Eve Harrison is trained in multiple modalities, she is qualified to determine whether the use of holistic medicine, integrative medicine, Western medicine, or a combination of these options would be most appropriate for your pet. Acupuncture and holistic medicine are not intended to replace traditional veterinary care, but are considered integrative & complementary treatments, to be used concurrently and in conjunction with Western and traditional veterinary care and recommendations of your animal’s primary veterinarian.

• Physical Exam: Since your pet cannot express their symptoms verbally, a physical exam is required to determine the issues and their extent. Also, in order to be able to prescribe/refill medications and make medical recommendations, a physical exam within 12 months is required for all veterinarians in the state of California. Likewise, for any change in medical status, or for the onset of a new health problem, an updated physical exam is required for Dr. Harrison to be able to make appropriate medical recommendations and prescriptions.
• Acupuncture and integrative modalities: Acupuncture, (use of thin sterilized needles), Stimulation of acupuncture needles by electric stimulation (e-stim), application of heat in the form of moxibustion, massage, acupressure, herbal therapies, essential oils, vitamins, minerals, enzymes, therapeutic movement, fecal transplants, subcutaneous fluids, injectable medications, Pulsed Electromagnetic Field Therapy (PEMF), as well as behavioral and nutritional consulting. Most conditions will take 6-9 acupuncture treatments to see optimal improvement.
• Herbal Medication: We may recommend herbal therapies and although they are considered "natural", these can still lead to adverse effects; including but not limited to: vomiting, diarrhea, anorexia , abdominal discomfort and possible worsening of any symptoms that exist. If your companion animal experiences any problems in association with these substances, please stop administering them and contact Marigold as soon as possible. Additionally, several trials of herbal medicines may be required find the best match for the animal.

You may ask questions or raise concerns at any time during treatment and we will make reasonable efforts to give you all information possible in order to make informed decisions regarding the duration and appropriateness of continued care. You may stop treatment at any time.

By signing this document, you agree that you understand that integrative treatments are not a substitute for the regular/primary veterinary care provided by your veterinarian in a clinic or hospital, and that you are seeking these treatments under the approval of this veterinarian. Marigold Veterinary is a separate entity from any other veterinary hospital or clinic where Dr. Eve Harrison may also work occasionally as a traditional relief veterinarian.

Finally, an integrated approach may not be as fast as the use of pharmaceuticals or surgery. Frequenly the application of holistic medicine can require more time & effort from the caregiver. Each animal is inherently unique and will respond to treatment in unique ways. Unfortunately, there is minimal research supporting the clinical efficacy of acupuncture and other integrative techniques. Marigold Veterinary or Dr. Eve Harrison make no promises or guarantees of cure or result of treatment.

• Thank you for choosing Marigold Veterinary house call & concierge service for your companion animal. Dr. Harrison’s intention is to share resources with you from a unique vantage point as a veterinary acupuncturist and integrative practitioner regarding animals, evidence-based veterinary medicine, health, and wellness for you and your pets. We aim to inspire and uplift you in celebrating our connection with animals. We feel success when you feel supported in your role as the primary caregiver for your companion. Our goal is to empower you to provide the greatest well-being for your pets.

• We work with a different paradigm than what your pets may have previously experienced in veterinary clinics. We prioritize a sense of safety and ease for your animal in their home, as well as a fear-free experience. By personally working with families, we are able to hold space to support you as well, in a special and personal way that is not possible in the clinical atmosphere.

• This paradigm of practicing veterinary medicine may not appeal to everyone, and that is ok. For the families that we have worked with for many years in this way, we are confident that the level of care we provide has far exceeded their expectations. We look forward to developing a special relationship with you and your family. Below is a list of prices and services to allow you to plan for us working together.

PRICING, PACKAGES, CONCIERGE OPTIONS:

1. *Travel fees account for time spent in traffic, searching for parking, gas expenses, and vehicle maintenance.
2. Locations within Dr Harrison’s primary territory = < 5 miles of travel from Dr. Harrison’s home base in Mar Vista, $15 
3. Travel fee for secondary locations (5-9 miles travel each way) $36 (round trip)
4. Travel fee for tertiary locations (10-14 miles travel each way) $50 (round trip). Travel fee for locations 15 miles or farther away is at the discretion of Dr. Harrison on a case by case basis.

1. ***HOURS Monday-Friday 9am-7pm. Weekends CLOSED. ***All clients must wear a face mask when Dr. Harrison is working with you and your pet during house calls, and keep 6 feet of distance, whether working indoors or outdoors. If you refuse to wear a mask for our mutual safety, we reserve the right to terminate the visit and our professional rapport with you.

2. Dr. Harrison and Marigold Veterinary do NOT handle emergencies at any time. It is mandatory that you also have a concurrent traditional veterinarian in case of emergency.

3. If continuous e-mail/text, phone, and telemedicine questions are requested or are necessary between house call visits, Dr. Harrison is happy to accommodate your needs, however there may be additional charges (see Dr. Harrison’s consultation rate below).                                                                                                                      ***Ongoing telemedicine communication services are meant to be mutually beneficial for both parties; Dr Harrison can provide you with the excellent compassionate ongoing support you and your pets need, while also being compensated for the extra time spent helping you with your pet’s care.

4. All texts, emails, and calls will be handled M-F 9-7pm (unless you are in the Concierge PLUS program).

5. All emails must be sent to info@marigoldveterinary.com or DrEveHarrison@gmail.com. Text communications must be sent to 310-620-3343. Marigold Veterinary does not accept communications to Dr Harrison’s personal email, texts or calls to her personal phone number, voice messages or phone calls to any phone number, or messages sent through social media for communication about medical questions, pet concerns, or scheduling appointments.

7. Phone calls and video chat are not included in any free follow up communication, unless you are in the concierge program. Due to the nature of our service, we do not use the phone generally to communicate with clients in between appointments. We are with patients or on the road during business hours. We do not talk on the phone while driving or while with other patients, and therefore we do not take or make any telephone calls unless they are booked as a “telemedicine consultation” using the online scheduler. All telephone calls must be scheduled as an appointment, and be specifically planned for. Email and text etiquette: If you email, text, and/or call us more than once within 48 hours before we have had a chance to reply, please expect that to delay our response time.

8. Electronic/Telephone/telemedicine consultation/ texted or emailed Q&A by Dr. Harrison is billed at a minimum rate of $95 per 30 minutes (and then in 10 minute increments at the same rate). Telemedicine consultations may include but are not limited to veterinary professional services such as answering questions via text, email, video chat or telephone call, vet tech communication, researching answers to questions asked, review of medical records, providing second opinions, and consulting with specialists on behalf of your pet, if needed. This service is offered for follow-up to existing conditions and is for your convenience. It is not a substitute for a physical exam and veterinary visit. Dr. Eve is required by law to have done an in-person examination of your pet within the past 12 months, and recheck for any new condition that arises, to be able to make a diagnosis or prescribe medication for your pet.

9. Cash, check, credit card, Venmo, and PayPal are acceptable forms of payment. Payment is expected on the day of service or beforehand. Payment is non-refundable after services have been performed. Payment that is more than 1 week late will incur late fees, unless unusual circumstances exist that have previously been discussed with Dr. Harrison

10. Partially used packages are non-refundable and expire after one year. Partially used packages may be transferable to another pet in the same household or to a pet in another household in some situations, within one year from purchase, pending approval by Dr Harrison.

11. Pre-paid packages, concierge service, and our work with you or your pet can be terminated by Dr. Harrison or Marigold Veterinary at any time for any reason, including disrespectful communication, harassment, threats, cyberbullying towards any doctor or staff member of Marigold Veterinary, unreasonable or excessive demands, pushing the boundaries of our policies, or if it is simply not a good match. If termination of a package or concierge service is necessary, there will be a pro-rated return of payment for any unfulfilled treatment or telemedicine sessions. We aim to maintain full transparency of our business structure and pricing. Our work together is meant to be nurturing and rejuvenating for everyone involved, therefore disrespectful or exploitative behavior will not be tolerated by Marigold Veterinary under any circumstances.

12. We reserve the right to terminate our professional rapport with you and your pet if you disregard medical recommendations in a way that we feel endangers an animal or leads to unnecessary suffering.

13. Marigold Veterinary works with an online pharmacy through which you can order food and medication (western, herbal, and holistic) in liquid, treat, pill, or topical form, including compounded medications that are conveniently delivered to your home. All medications, herbal medicines, and/or medical equipment are non-refundable. As a matter of policy, we do NOT work with pharmacies such as Chewy or 1-800-Pet-Meds regarding filling of prescription medications, or accept calls, emails, or faxes from these companies.

14. Refill requests for medications must be made at least one week advance (to allow for shipping and preparation time). E-mail is our preferred way to request medication refills. Thank you for planning in advance so that routine refill requests do not become urgent matters for our team to handle. If refill requests within 48 hours are required, unless there has been an emergency or a recent change in your pet's medical condition, there will be a $20 processing fee for our team to rush your last minute request.

15. In order to be able to prescribe/refill medications and make medical recommendations, a physical exam of the patient within 12 months is required for all veterinarians in the state of California. Likewise, for any change in medical status, or for the onset of a new health problem, an updated physical exam is required in order to make recommendations or prescribe medication.

16. You swear under penalty of perjury that you are seeking care with Dr. Harrison and Marigold Veterinary solely on your (or your pet’s) behalf and not as an agent or representative for any Federal, State, County, or City Agencies; that you neither represent any Board (e.g., veterinary, zoning, etc.) or Licensing Agency (e.g., government, healthcare, etc.); nor are you on a mission of entrapment or investigation on behalf of these entities or any other agencies, either on this or any subsequent appointment(s). You agree to pay $250,000.00 USD (Two Hundred Fifty Thousand United States Dollars and No Cents) in liquidated damages if you are found to be in violation of this covenant.

What to Expect

Marigold Veterinary is not a full-service veterinary clinic, so we recommend keeping a relationship with a veterinarian in a clinic or hospital setting for your pet’s primary care. Dr. Harrison can recommend respected veterinarians if you need.

Marigold Veterinary DOES provide a very specialized and personal service for you and your companion, which is meant to be complementary to the services offered by a Western veterinary clinic. Dr. Harrison takes extra time and care to treat each pet as though they were her own. She sees you and your family as individuals with very personal needs and styles of decision making. When she treats an animal, she does not see just their disease- she sees the whole animal, their personality, as well as the needs of their family, and that is what she addresses as a veterinarian.

Marigold Veterinary does not provide emergency or after-hours service. Our hours are M-F 9am-7pm and are subject to change. We will make every effort to provide support and answer questions during business hours at times outside of our house call sessions when available. It is important to understand that it is your responsibility to have a backup emergency service if we are with another patient or not available by phone, text, or e-mail.

Dr. Harrison is grateful for the privilege of being able to alleviate and prevent suffering in animals every day. In order to maintain the sustainability of her practice as a professional caregiver, she knows that she needs to be nourished and cared for herself. In order to continue to provide high quality compassionate care every day for her patients and their caregivers, for the benefit of everyone involved, the concept of healthy boundaries is honored in Dr. Harrison’s practice.

Dr. Harrison knows very personally how difficult it is to care for a sick pet or to lose a beloved companion. It is common for caregivers to become upset with themselves, or even with their veterinarian around the illness or loss of a pet. Please know that Dr. Harrison will always do everything in her power to provide the best support for you and your pet. Yet, she is only human, and as such, she cannot ultimately reverse biology or death, or know when exactly that moment will be.

If euthanasia, end of life consultations, surgery, dental work, x-rays, or ultrasound, are needed, Dr. Harrison will direct you to her trusted veterinarian colleagues who provide these services.

By initialing below, I understand and consent to the contents of this document.

CONSENT TO TREATMENT and ASSUMPTION of LIABILITY

to be treated by Dr. Eve Harrison, Marigold Veterinary, and any of its associate veterinarians, assistants, technicians, or agents (“Marigold”).

I acknowledge that I have been informed of the risks of treatment and have had the opportunities to ask questions pertaining to my animal. I understand that results are not guaranteed. I do not expect Dr. Harrison to anticipate and explain every possible risk and its complications. I hereby waive, release, waive discharge, covenant not to sue indemnify and hold harmless Marigold Veterinary, Dr. Eve Harrison, and any of its agents from any and all claims, demands, damages, costs, attorney fees, and liabilities relating to or arising directly or indirectly from services provided by Dr. Eve Harrison and Marigold Veterinary as well as any injuries or death suffered before, during or after care or consultation with Dr. Eve Harrison and Marigold Veterinary.

I further expressly agree that the foregoing release is intended to be as broad and inclusive as permitted by the laws of the State of California. I acknowledge that I am aware that I may hereafter discover facts in addition to or different from those which I know or believe to exist with respect to the subject matter of this Consent to Treatment and Assumption of Liability, but that it is my intention to hereby fully, finally and forever release all of the claims, disputes and differences known or unknown, suspected or unsuspected, which now exist or may exist. If any provision of this Release is found to be unenforceable or invalid, the remaining provisions shall be unaffected, binding and enforceable. If any action is brought to enforce or interpret the terms of this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees, costs, and disbursements, in addition to any other relief that may be granted.

My signature below, verifies that I am the owner of the above-named animal and I consent to treatment. I acknowledge that I have been advised and my questions have been answered regarding the content of this document. I understand the potential risks incidental to the services provided and I fully assume all such risks. I intend this consent form to cover the entire course of treatment for my pets’ present condition as well as any future conditions for which I seek treatment from Dr. Eve Harrison and Marigold Veterinary.

Consent to Use of Media

I authorize Marigold Veterinary and Dr. Eve Harrison and her employees/staff/assistants to take photographs, motion pictures, video, or other audio/visual media of my pet which may be used for: patient medical records, educational purposes, Facebook, Instagram, website, newsletters, promotional material, and I also understand that there is no royalty, fee, or other compensation for such use. I agree to make no claim to them now or in the future, and release Marigold Veterinary and its employees and consultants from any liability in connection with the approved use of these materials.